Open-Certificate.Com

About Course

In this course, you will learn language necessary for working in retail. You will learn how to assist customers, carry out common duties, and communicate with coworkers and managers about the store.

This course contains 100 lessons.

Subscription is valid for one year.

Course Content

Store Info and Policies
Learn how to describe a retail establishment and help customers by telling them its hours and store policies, such as returns and warranties.

Navigating the Store
Some stores can be quite large. Assist customers by helping them find a specific product or by giving them directions to important locations.

Product Knowledge
One important part of helping customers is informing them about your products. Assist customers by describing products to them and answering their questions.

Promotion and Sales
The most important job in retail is selling product! Learn how to place products so that they sell faster, recommend specific products to customers, and about various types of promotions and sales.

Checkout and Points of Service
Once your customers have found and chosen their purchases, they need to be able to buy them. Explore topics related to checkout, including assisting customers and dealing with the register and money.

Customer Complaints
Customer complaints are unfortunately unavoidable. Listen to examples of customer complaints and good ways to respond to them.

Stocking and Inventory
It's important to stay on top of inventory, stocking, and warehouse issues. Learn vocabulary involved in warehousing and practice communicating with your team, suppliers, and customers about what's in stock.

Security and Maintenance
Both security and maintenance are important for keeping a store running smoothly and keeping its employees and products safe. Learn good practices for avoiding theft and loss and keeping the store safe.

Employee Training
There's a lot to learn when you start out in retail. Learn about typical company policies and how to perform normal duties and tasks.

Employee Communications
Working in retail involves a lot of communication with your coworkers and managers. Read typical emails between employees and management involving shift changes, schedules, announcements, reminders, and more.

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English for Retail Customer Service

About Course

What Will You Learn?

Course Content

Store Info and Policies
Learn how to describe a retail establishment and help customers by telling them its hours and store policies, such as returns and warranties.

Navigating the Store
Some stores can be quite large. Assist customers by helping them find a specific product or by giving them directions to important locations.

Product Knowledge
One important part of helping customers is informing them about your products. Assist customers by describing products to them and answering their questions.

Promotion and Sales
The most important job in retail is selling product! Learn how to place products so that they sell faster, recommend specific products to customers, and about various types of promotions and sales.

Checkout and Points of Service
Once your customers have found and chosen their purchases, they need to be able to buy them. Explore topics related to checkout, including assisting customers and dealing with the register and money.

Customer Complaints
Customer complaints are unfortunately unavoidable. Listen to examples of customer complaints and good ways to respond to them.

Stocking and Inventory
It's important to stay on top of inventory, stocking, and warehouse issues. Learn vocabulary involved in warehousing and practice communicating with your team, suppliers, and customers about what's in stock.

Security and Maintenance
Both security and maintenance are important for keeping a store running smoothly and keeping its employees and products safe. Learn good practices for avoiding theft and loss and keeping the store safe.

Employee Training
There's a lot to learn when you start out in retail. Learn about typical company policies and how to perform normal duties and tasks.

Employee Communications
Working in retail involves a lot of communication with your coworkers and managers. Read typical emails between employees and management involving shift changes, schedules, announcements, reminders, and more.

Contact

Customer Service

Resources

Open-Certificate.com

About Course

What Will You Learn?

Course Content

Store Info and Policies Learn how to describe a retail establishment and help customers by telling them its hours and store policies, such as returns and warranties.

Navigating the Store Some stores can be quite large. Assist customers by helping them find a specific product or by giving them directions to important locations.

Product Knowledge One important part of helping customers is informing them about your products. Assist customers by describing products to them and answering their questions.

Promotion and Sales The most important job in retail is selling product! Learn how to place products so that they sell faster, recommend specific products to customers, and about various types of promotions and sales.

Checkout and Points of Service Once your customers have found and chosen their purchases, they need to be able to buy them. Explore topics related to checkout, including assisting customers and dealing with the register and money.

Customer Complaints Customer complaints are unfortunately unavoidable. Listen to examples of customer complaints and good ways to respond to them.

Stocking and Inventory It's important to stay on top of inventory, stocking, and warehouse issues. Learn vocabulary involved in warehousing and practice communicating with your team, suppliers, and customers about what's in stock.

Security and Maintenance Both security and maintenance are important for keeping a store running smoothly and keeping its employees and products safe. Learn good practices for avoiding theft and loss and keeping the store safe.

Employee Training There's a lot to learn when you start out in retail. Learn about typical company policies and how to perform normal duties and tasks.

Employee Communications Working in retail involves a lot of communication with your coworkers and managers. Read typical emails between employees and management involving shift changes, schedules, announcements, reminders, and more.

Student Ratings & Reviews

Contact

Customer Service

Resources

Store Info and Policies
Learn how to describe a retail establishment and help customers by telling them its hours and store policies, such as returns and warranties.

Navigating the Store
Some stores can be quite large. Assist customers by helping them find a specific product or by giving them directions to important locations.

Product Knowledge
One important part of helping customers is informing them about your products. Assist customers by describing products to them and answering their questions.

Promotion and Sales
The most important job in retail is selling product! Learn how to place products so that they sell faster, recommend specific products to customers, and about various types of promotions and sales.

Checkout and Points of Service
Once your customers have found and chosen their purchases, they need to be able to buy them. Explore topics related to checkout, including assisting customers and dealing with the register and money.

Customer Complaints
Customer complaints are unfortunately unavoidable. Listen to examples of customer complaints and good ways to respond to them.

Stocking and Inventory
It's important to stay on top of inventory, stocking, and warehouse issues. Learn vocabulary involved in warehousing and practice communicating with your team, suppliers, and customers about what's in stock.

Security and Maintenance
Both security and maintenance are important for keeping a store running smoothly and keeping its employees and products safe. Learn good practices for avoiding theft and loss and keeping the store safe.

Employee Training
There's a lot to learn when you start out in retail. Learn about typical company policies and how to perform normal duties and tasks.

Employee Communications
Working in retail involves a lot of communication with your coworkers and managers. Read typical emails between employees and management involving shift changes, schedules, announcements, reminders, and more.