Open-Certificate.Com

About Course

In this course, you will receive an overview of industry best practices as well as real-life examples of IT helpdesk and support through specific channels, including telephone, email, live chat and social media.

This course contains 120 lessons.

Subscription is valid for one year.

Course Content

IT and Helpdesk Overview & Best Practices
Learn key vocabulary about important IT topics and how to give high quality technical support. Understand how to use and respond to customer help desk tickets efficiently and effectively.

IT Support via Telephone
Learn to understand customer issues sent in writing and communicate IT solutions and advice in writing through email and social media as well as live chat.

IT Support via email, chat, and social media.
Learn to understand customer complaints and issues over the phone and give clear verbal instructions to resolve customer issues. Become comfortable talking about parts of computer hardware and software.

Technical Troubleshooting
Learn to help customers troubleshoot common issues with their devices and give detailed technical instructions and tips. Become confident talking about parts of both hardware and software in common devices.

Meetings & Conferencing
Learn how to manage a meeting from start to finish, including creating an agenda, and giving updates to team members. In addition, learn how to troubleshoot technical difficulties on telephone and video conferences, and take meeting notes on a variety of topics.

Presentations
Learn tips on how to best prepare for presentations, and how to begin and end your presentations effectively. Furthermore, learn how to understand complex lectures in English on various business-related topics.

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English for IT Helpdesk and Support

About Course

What Will You Learn?

Course Content

IT and Helpdesk Overview & Best Practices
Learn key vocabulary about important IT topics and how to give high quality technical support. Understand how to use and respond to customer help desk tickets efficiently and effectively.

IT Support via Telephone
Learn to understand customer issues sent in writing and communicate IT solutions and advice in writing through email and social media as well as live chat.

IT Support via email, chat, and social media.
Learn to understand customer complaints and issues over the phone and give clear verbal instructions to resolve customer issues. Become comfortable talking about parts of computer hardware and software.

Technical Troubleshooting
Learn to help customers troubleshoot common issues with their devices and give detailed technical instructions and tips. Become confident talking about parts of both hardware and software in common devices.

Meetings & Conferencing
Learn how to manage a meeting from start to finish, including creating an agenda, and giving updates to team members. In addition, learn how to troubleshoot technical difficulties on telephone and video conferences, and take meeting notes on a variety of topics.

Presentations
Learn tips on how to best prepare for presentations, and how to begin and end your presentations effectively. Furthermore, learn how to understand complex lectures in English on various business-related topics.

Contact

Customer Service

Resources

Open-Certificate.com

About Course

What Will You Learn?

Course Content

IT and Helpdesk Overview & Best Practices Learn key vocabulary about important IT topics and how to give high quality technical support. Understand how to use and respond to customer help desk tickets efficiently and effectively.

IT Support via Telephone Learn to understand customer issues sent in writing and communicate IT solutions and advice in writing through email and social media as well as live chat.

IT Support via email, chat, and social media. Learn to understand customer complaints and issues over the phone and give clear verbal instructions to resolve customer issues. Become comfortable talking about parts of computer hardware and software.

Technical Troubleshooting Learn to help customers troubleshoot common issues with their devices and give detailed technical instructions and tips. Become confident talking about parts of both hardware and software in common devices.

Meetings & Conferencing Learn how to manage a meeting from start to finish, including creating an agenda, and giving updates to team members. In addition, learn how to troubleshoot technical difficulties on telephone and video conferences, and take meeting notes on a variety of topics.

Presentations Learn tips on how to best prepare for presentations, and how to begin and end your presentations effectively. Furthermore, learn how to understand complex lectures in English on various business-related topics.

Student Ratings & Reviews

Contact

Customer Service

Resources

IT and Helpdesk Overview & Best Practices
Learn key vocabulary about important IT topics and how to give high quality technical support. Understand how to use and respond to customer help desk tickets efficiently and effectively.

IT Support via Telephone
Learn to understand customer issues sent in writing and communicate IT solutions and advice in writing through email and social media as well as live chat.

IT Support via email, chat, and social media.
Learn to understand customer complaints and issues over the phone and give clear verbal instructions to resolve customer issues. Become comfortable talking about parts of computer hardware and software.

Technical Troubleshooting
Learn to help customers troubleshoot common issues with their devices and give detailed technical instructions and tips. Become confident talking about parts of both hardware and software in common devices.

Meetings & Conferencing
Learn how to manage a meeting from start to finish, including creating an agenda, and giving updates to team members. In addition, learn how to troubleshoot technical difficulties on telephone and video conferences, and take meeting notes on a variety of topics.

Presentations
Learn tips on how to best prepare for presentations, and how to begin and end your presentations effectively. Furthermore, learn how to understand complex lectures in English on various business-related topics.