English for Tourism & Hospitality

In this course, you will explore the foundation of the tourism and hospitality industry, from tour operations to hotel management.
Communicate with guests and hotel personnel about day-to-day needs.
Discuss the various positions and responsibilities of hotel staff.
Understand common front-of-the house and back-of-the house interactions.
This course contains 141 lessons.
Subscription is valid for one year.

Course Content

Greeting & Receiving Guests
Become comfortable greeting new guests as they enter the hotel, and answering any questions they may have.

Reservation Inquiries & Changes
Be able to answer questions regarding reservations and understand the different types of reservation issues that may arise.

Responding to Guest Requests
Guests will need a variety of things while staying at the hotel. In this unit you'll learn how to understand and respond to a variety of requests.

Discussing Specific Amenities
Become comfortable talking about hotel amenities, such as the pool and dining room.

Housekeeping
Understand the ins and outs of housekeeping in this unit, starting with the morning meeting.

Hotel Management
Talk about managing daily hotel operations and various teams of hotel personnel.

Giving Local Suggestions
Be able to give restaurant and bar suggestions, as well as directions to places within and outside of the hotel.

Checking Out
Become comfortable with the checkout process and ensure guests are satisfied before their departure.

Dining & Food Service
After this unit you'll be able to serve guests at the hotel restaurant and charge items to a room.

Bars
Be able to talk about drink specials and serve a wide variety of drinks at the bar.

Tour Operations
Become comfortable talking about tour packages and different parts of a daily itinerary.

Attraction Management
Be able to discuss the responsibilities associated with attraction management and talk about different types of attractions.

Event Management
You'll learn about the steps in event planning and understand how to deal with clients.

Review
In this review unit, you'll revisit the key concepts from the course.

Student Ratings & Reviews

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What Will You Learn?

Course Content

Greeting & Receiving Guests
Become comfortable greeting new guests as they enter the hotel, and answering any questions they may have.

Reservation Inquiries & Changes
Be able to answer questions regarding reservations and understand the different types of reservation issues that may arise.

Responding to Guest Requests
Guests will need a variety of things while staying at the hotel. In this unit you'll learn how to understand and respond to a variety of requests.

Discussing Specific Amenities
Become comfortable talking about hotel amenities, such as the pool and dining room.

Housekeeping
Understand the ins and outs of housekeeping in this unit, starting with the morning meeting.

Hotel Management
Talk about managing daily hotel operations and various teams of hotel personnel.

Giving Local Suggestions
Be able to give restaurant and bar suggestions, as well as directions to places within and outside of the hotel.

Checking Out
Become comfortable with the checkout process and ensure guests are satisfied before their departure.

Dining & Food Service
After this unit you'll be able to serve guests at the hotel restaurant and charge items to a room.

Bars
Be able to talk about drink specials and serve a wide variety of drinks at the bar.

Tour Operations
Become comfortable talking about tour packages and different parts of a daily itinerary.

Attraction Management
Be able to discuss the responsibilities associated with attraction management and talk about different types of attractions.

Event Management
You'll learn about the steps in event planning and understand how to deal with clients.

Review
In this review unit, you'll revisit the key concepts from the course.

Contact

Customer Service

Resources

Open-Certificate.com

What Will You Learn?

Course Content

Greeting & Receiving Guests Become comfortable greeting new guests as they enter the hotel, and answering any questions they may have.

Reservation Inquiries & Changes Be able to answer questions regarding reservations and understand the different types of reservation issues that may arise.

Responding to Guest Requests Guests will need a variety of things while staying at the hotel. In this unit you'll learn how to understand and respond to a variety of requests.

Discussing Specific Amenities Become comfortable talking about hotel amenities, such as the pool and dining room.

Housekeeping Understand the ins and outs of housekeeping in this unit, starting with the morning meeting.

Hotel Management Talk about managing daily hotel operations and various teams of hotel personnel.

Giving Local Suggestions Be able to give restaurant and bar suggestions, as well as directions to places within and outside of the hotel.

Checking Out Become comfortable with the checkout process and ensure guests are satisfied before their departure.

Dining & Food Service After this unit you'll be able to serve guests at the hotel restaurant and charge items to a room.

Bars Be able to talk about drink specials and serve a wide variety of drinks at the bar.

Tour Operations Become comfortable talking about tour packages and different parts of a daily itinerary.

Attraction Management Be able to discuss the responsibilities associated with attraction management and talk about different types of attractions.

Event Management You'll learn about the steps in event planning and understand how to deal with clients.

Review In this review unit, you'll revisit the key concepts from the course.

Student Ratings & Reviews

Contact

Customer Service

Resources

Greeting & Receiving Guests
Become comfortable greeting new guests as they enter the hotel, and answering any questions they may have.

Reservation Inquiries & Changes
Be able to answer questions regarding reservations and understand the different types of reservation issues that may arise.

Responding to Guest Requests
Guests will need a variety of things while staying at the hotel. In this unit you'll learn how to understand and respond to a variety of requests.

Discussing Specific Amenities
Become comfortable talking about hotel amenities, such as the pool and dining room.

Housekeeping
Understand the ins and outs of housekeeping in this unit, starting with the morning meeting.

Hotel Management
Talk about managing daily hotel operations and various teams of hotel personnel.

Giving Local Suggestions
Be able to give restaurant and bar suggestions, as well as directions to places within and outside of the hotel.

Checking Out
Become comfortable with the checkout process and ensure guests are satisfied before their departure.

Dining & Food Service
After this unit you'll be able to serve guests at the hotel restaurant and charge items to a room.

Bars
Be able to talk about drink specials and serve a wide variety of drinks at the bar.

Tour Operations
Become comfortable talking about tour packages and different parts of a daily itinerary.

Attraction Management
Be able to discuss the responsibilities associated with attraction management and talk about different types of attractions.

Event Management
You'll learn about the steps in event planning and understand how to deal with clients.

Review
In this review unit, you'll revisit the key concepts from the course.